Full Width FAQs

Do I need a referral from my GP

A formal referral from your GP is usually not necessary; the majority of osteopathic patients self refer. However, your insurance company may ask for a referral from your doctor in case you want to claim your sessions on your private health insurance.

Can I claim my sessions on my private health insurance

Healthcare insurers vary enormously in terms of what they cover and how you should seek treatment and re-claim the cost of that treatment. You are therefore advised to contact your insurer as soon as possible if you intend to make a claim. It is your responsibility to pay for your treatment and to make the appropriate claim through your insurer for repayment.

Ask your insurer if you are covered for any of the services we offer: Osteopathy, Physiotherapy or Sports Therapy. Also ask what documents your insurer may need in order to process your claim. The insurance company may ask for:

  • invoice on F.O.C. letterhead including the sessions you have taken, specifying Sports Therapy, Osteopathy or Physiotherapy
  • medical report from your therapist (OMR 5)
  • claim form from the insurance company
  • referral from a specialist or doctor

If you need an invoice on letterhead for the sessions you have taken, please ask our receptionist. Your therapist can help you with preparing the claim form and medical report.

I want to cancel my appointment, what should I do

We understand that our patients have busy lives and that something unexpected may come up which prevents you from attending your therapy session. If you need to cancel your appointment, please do so at least 3 hours in advance. That way, we still have time to book the appointment for someone else. You can either call our receptionist or send an sms.

I came for treatment two days ago but I am still in pain, what can I do

It is not uncommon after any physical therapy treatment that you continue to experience some symptoms or feel sore or tired. Sometimes the symptoms may become worse before you start to feel improvement. Any sore or tired feeling after your session should ease within a couple of days. Your body is adjusting to the changes brought about by the treatment. If you feel concerned or if your pain is getting worse, please call us. The therapist will often be able to tell you what to do or not to do to relieve your pain. Our therapists may prescribe the use of heat packs, cold packs, stretches, exercises, rest, over-the-counter pain relief medication or anti-inflammatory medications.

I have a suggestion or complaint, what can I do

We try to make everyone who visits our clinic feel comfortable and we strive to give every patient the attention and care he or she needs. Nevertheless, we recognise that sometimes things go wrong. We take complaints seriously and we hope to learn from your feedback. If you feel we have fallen short in our care or services, please turn to any of the clinic staff.

For general comments and suggestions with regard to booking/cancelling appointments, the clinic’s facilities or the cleanliness of the restrooms please turn to one of our colleagues at reception or leave a message in our suggestion box.

If you have a complaint about your treatment and you feel you cannot discuss it directly with your therapist, please ask for our Office Manager or leave your contact details with our receptionist. The Office Manager usually responds within one workday, or at least within a week’s time.

If your complaint is detailed or complex, please write it down so that we can be sure that we understand all of your concerns. In all cases, please make your complaint as soon as possible after the event that has caused your dissatisfaction, as it is easier for everyone involved to remember what happened and therefore likely easier to solve.

What is visceral osteopathy

(Not available in our clinic)

Visceral osteopathy involves the examination and treatment of internal organs. This form of Osteopathy is leaning partially on traditional Chinese medicine with regard to the belief that the functioning of inner organs is reflected throughout the whole body. Thus, a visceral approach might include treatment of the organs to help relieve pain elsewhere in the body (referred pain).

You can find more information about visceral osteopathy here:

What is cranial osteopathy

(Not available in our clinic)

Unlike what its name suggests, Cranial Osteopathy is not all about the head, although the head played a pivotal role in the development of this form of Osteopathy. Typically, Cranial Osteopathy involves gentle and relaxing techniques that may be applied to any part of the body. The amounts of pressure employed are usually very minimal.

You can find more information about cranial osteopathy here: